Contact information
Contact Information
Welcome to Nesr. We value our customers and aim to provide transparent, prompt, and high-quality customer service. Nesr is an e-commerce platform legally owned and operated by KINDNEST SUPPORT PTY. LTD.. If you have any inquiries regarding our product specifications, shipping tracking, or return processes, feel free to reach out to us using our official channels below.
Our Corporate & Contact Details
- Store/Brand Name: Nesr
- Legal Corporate Name: KINDNEST SUPPORT PTY. LTD.
- Australian Business Number (ABN): 39 697 495 051
- Australian Company Number (ACN): 697 495 051
- Physical Business Address: Suite 2, 795 Gympie Rd, CHERMSIDE, QLD, 4032, Australia
- Official Website: www.nesr.shop
- Customer Support Email: care@nesr.shop
- Customer Support Phone: +61 489909853
- Operating Hours: Monday to Friday: 9:00 AM - 5:00 PM AEST (Australian Eastern Standard Time / Brisbane Time)
Frequently Asked Questions Overview
Q: How can I track my order?
A: A tracking number will be sent to your registered email address within 1-3 business days after purchase, allowing you to monitor your shipment in real-time.
Q: Are there any hidden shipping fees?
A: No. Nesr guarantees complete billing transparency. All shipping costs (if applicable based on your selected shipping method) are explicitly calculated and displayed at the final checkout screen before payment. All transactions are processed exclusively in USD.
Q: What if my item is damaged or defective?
A: We back our catalog with a 30-day free return window. Please contact our support desk immediately with clear photo verification, and we will process a full refund within 10 days of receiving and inspecting the returned item.
*Response Commitment: Our dedicated customer success team typically responds to all verified email inquiries within 24 business hours.