Privacy Policy

Privacy Policy

At Nesr (accessible from www.nesr.shop), operated by KINDNEST SUPPORT PTY. LTD., one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Nesr and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact our global data compliance team at care@nesr.shop.

1. Information We Collect

Nesr follows a completely transparent and compliant approach to collecting personal data. The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide it.

  • Account & Order Information: When you purchase a product from our catalog, we collect your name, shipping address, billing address, payment information (processed securely through encrypted gateways), email address, and phone number (+61 489909853).
  • Device and Analytical Data: When you browse our website, we automatically receive your computer's internet protocol (IP) address, browser type, Internet Service Provider (ISP), date/time stamps, cookies, and referring/exit pages to help us learn about your browser, device, and operating system.

2. Cookies and Tracking Technologies

Nesr utilizes standard "Cookies" to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information. You can choose to disable cookies through your individual browser options.

3. How We Use Your Information

We use the information we collect in various ways in strict accordance with consumer privacy laws, including to:

  • Provide, operate, and maintain our e-commerce platform.
  • Improve, personalize, and expand our store's product offerings and user interface design.
  • Understand and analyze how you interact with our website to enhance system utility.
  • Process your transactions, fulfill your orders, and manage cross-border shipments.
  • Send you essential transactional emails (order confirmations, carrier tracking updates).
  • Find and prevent fraudulent activities and protect against unauthorized transactions.

4. Data Protection Rights (CCPA & GDPR Compliance)

As we serve consumers across the United States and operate under a compliant global infrastructure, we respect and enforce your statutory data protection rights under the California Consumer Privacy Act (CCPA) and international frameworks (GDPR):

  • Right to Know / Access: You have the right to request that we disclose the categories and specific pieces of personal data we have collected about you.
  • Right to Deletion (The Right to be Forgotten): You have the right to request that we delete any of your personal data that we collected, subject to necessary statutory legal or financial retention mandates.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
  • Right to Opt-Out: We do not sell, rent, or lease your personal data to third parties for monetary or marketing consideration.

To exercise any of these rights, please drop an email directly to our support desk at care@nesr.shop. We will respond to your legal verification request within standard statutory timelines.

5. Secure Payment Processing & Data Storage

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our consumer items to you. Your data is stored through Shopify’s secure data storage, databases, and the general Shopify application on a secure server behind an advanced firewall.

All direct payment gateways utilized by Nesr adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover.

Corporate Data Controller Contact

  • Company Name: KINDNEST SUPPORT PTY. LTD.
  • ACN (Australian Company Number): 697 495 051
  • ABN (Australian Business Number): 39 697 495 051
  • Corporate Office Address: Suite 2, 795 Gympie Rd, CHERMSIDE, QLD, 4032, Australia
  • Official Contact Intake: care@nesr.shop